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Volusion has been a trusted e-commerce platform used by many organizations across various industries. Users have relied on Volusion to …
Starting at $29 per month
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What is Volusion?
Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.
Recent Reviews
Popular Features
- Visual customization (9)5.151%
- Product catalog & listings (9)4.343%
- Product management (9)4.343%
- Branding (9)3.636%
Pricing
Personal
$29
Cloud
per month
Pro
$79
Cloud
per month
Startup
$179
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.volusion.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Mintbird vs Volusion - mintbird | mintbird reviews | mintbird demo | what is mintbird
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Introduction to the Volusion Platform
YouTube
First Impression Review of Volusion
YouTube
Volusion Pro V Demo - July 2015
YouTube
How to export Volusion orders to a CSV file and what fields does a Volusion CSV file contain
YouTube
Features
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Volusion?
Volusion is an cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates and tools to customize look and appearance, and more.
For $15 per month the Mini plan supports sale of 100 products, provides 1GB of bandwidth, with plenty of templates, mobile-accessibility, automatic tax rates, a Facebook store and social media integration. For $35 per month the Plus plan supports sale of 1000 products and 3GB of bandwidth, and adds a few extra features (abandoned cart reports, the ability to display ratings and reviews, etc.). At $75 monthly the Pro plan bumps up support for 10k products and 10GB of bandwidth, and provides API access with eBay and Amazon integration, a CRM, and engagement tools (Deal of the Day, a Customer Loyalty Plan, etc.). The Premium plan offers support for unlimited products and provides 35GB of bandwidth, and a dedicated account manager to help with setup and provide lifetime support. Volusion presents Mozu as an enterprise level solution.
For $15 per month the Mini plan supports sale of 100 products, provides 1GB of bandwidth, with plenty of templates, mobile-accessibility, automatic tax rates, a Facebook store and social media integration. For $35 per month the Plus plan supports sale of 1000 products and 3GB of bandwidth, and adds a few extra features (abandoned cart reports, the ability to display ratings and reviews, etc.). At $75 monthly the Pro plan bumps up support for 10k products and 10GB of bandwidth, and provides API access with eBay and Amazon integration, a CRM, and engagement tools (Deal of the Day, a Customer Loyalty Plan, etc.). The Premium plan offers support for unlimited products and provides 35GB of bandwidth, and a dedicated account manager to help with setup and provide lifetime support. Volusion presents Mozu as an enterprise level solution.
Volusion Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Volusion Screenshots
Volusion Video
In this unboxing, TrustRadius walks through Volusion. An online storefront, e-commerce solution with added features like social media integrations, SEO tools, a simple CRM and more - this demo of Volusion goes feature by feature.
Volusion Integrations
Volusion Competitors
Volusion Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | USA, Canada, UK, Australia, New Zealand |
| Supported Languages | English |
Frequently Asked Questions
Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.
Reviewers rate Visual customization highest, with a score of 5.1.
The most common users of Volusion are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Volusion has been a trusted e-commerce platform used by many organizations across various industries. Users have relied on Volusion to power their websites, handle sales, analyze sales data, and calculate earnings and taxes. The integration with platforms like Amazon and PayPal allows users to seamlessly integrate with these popular marketplaces, expanding their reach and streamlining their operations.
For those looking to improve their website's visibility, Volusion's SEO consulting service has proven effective in delivering good results. Moreover, users appreciate the user-friendly interface provided by Volusion for managing orders, products, marketing, design, and reporting. The platform also offers robust features and functionality at a cost-effective price point, making it a popular choice for businesses of all sizes.
With Volusion's intuitive interface for customization and branding, users have successfully created unique online stores that represent their brand identity. The platform's out-of-the-box capabilities make it easy to set up and customize an e-retail store quickly. Additionally, Volusion seamlessly handles the entire business process from store front to customer management, analytics, and payment gateway integration.
While some users have experienced limitations in terms of features and reports, as well as occasional website failures, they have still chosen Volusion for its flexibility, comprehensive online tutorials, and overall usefulness. Whether it's managing inventory for small e-commerce sites or serving as the exclusive e-commerce solution for large organizations, Volusion has consistently demonstrated reliability and longevity as an all-in-one e-commerce platform.
Based on user reviews, users recommend the following for Volusion:
- Users suggest trying Volusion's free trial to see if it's a good fit for your business.
- Volusion is recommended for beginners familiar with creating websites.
- Volusion is considered a convenient and cost-effective option for e-commerce businesses.
- Users advise completing a demo before making a decision.
- Evaluate and outline ecommerce needs before making a final decision.
- Consider other platforms that care about their customers and establish a support connection for timely assistance.
- Look at other options in the market for better solutions, such as market leader Shopify.
- Thoroughly research before making a decision.
- Investing in Volusion's professional services for custom design and SEO can be beneficial.
- Some users find difficulties in integration with partners, so consider this aspect when choosing a platform.
- Volusion may be seen as a limiting system not suitable for long-term use, so look for a platform that is mobile, responsive, and innovative.
- Do research on Volusion, Joomla, and Wordpress before making a decision.
Overall, users generally recommend trying out Volusion and conducting thorough research to determine if it meets your specific business needs before making a final decision.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
February 08, 2019
Volusion Scam
Volusion is being used across the whole organization as our company website. The only way we accept orders is through our website. We utilize it for e-commerce as well as retail channels.
- Volusion is a company with a great sales force.
- NOT user-friendly. Reporting tools virtually non-existent. VERY manual—no shortcuts ever for editing things.
- HORRIBLE customer service. Will wait on "Priority" Tech Support call line for an hour to talk to anyone. Completely UNHELPFUL/NOT KNOWLEDGEABLE tech support. ZERO accountability/transparency. We can't even get a hold of our "Designated Account Rep."
- Ever changing coding issues. We'll fix a problem one day and it'll return the next for no rhyme or reason. Even their own "engineers" can't make changes to hard-coded pages—it's ridiculous.
December 20, 2018
I'd look elsewhere...
Volusion is what we use for our web store. Being that we are an online retailer, that is a very significant function for our business. Bottom line - does it work for day-to-day business operations? Yes. Does it do it well with minimal errors? No, I'd say not. I'm personally not satisfied with Volusion. I think its features are limited and the reports that you can run aren't the most useful. We also experience total website failures, including gateway errors, painful slowdowns, and other errors. To their credit, Volusion always springs back into action in due time. But I've seen it take them four or five hours to fix errors where the site was moving so slowly it took customers 20+ minutes to check out. No way of knowing how much business that cost us. We've looked into moving platforms and the only reason we haven't is the grand nature of doing such a thing.
- Customer service is pretty good.
- Layout is intuitive.
- Decent range of capabilities for small business.
- The site slowing down on such a regular basis is devastating to an online retail company.
- Easy to outgrow Volusion and its feature sets.
- No ability to create item-by-item discounts for certain customers.
- No ability to stop customers with tiered pricing from using coupon codes.
- Lacking in analytical features.
April 20, 2018
Volusion - The Small Business Gold Mine
Volusion is being used by everyone who is client facing across multiple departments. We integrate with various e-commerce platforms and assist our clients in using that e-commerce data to inform their email marketing. Thus anyone who works with one of our clients who is using Volusion becomes a Volusion user. My experience branches the client success manager side of things as well as the engineering side.
- Friendly and informative user interface
- Easy access to aggregate data and exports
- Great for small businesses who need a few more tools than most basic e-commerce platforms offer
- API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
- Not as customizable as most ecommerce platforms
- Not as many integration options as most platforms
October 27, 2015
We love Volusion!
Our whole organization provides services to customer using the Volusion platform.
- Great product detail information
- Easy to take orders
- Detailed reporting
- Mobile stores aren't great
- Downtime happens too often
My wife and I own a few ecommerce stores on Volusion for our home decor business. I also have clients on the platform that range from electronics to high-end machinery. It is great for product database management, order management and even content management for basic uses. It also integrates with a variety of other third party platforms for marketing, fulfillment and other retail needs.
- Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
- Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
- Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
- The user interface is relatively straight forward, but I've got more of a development/DB background. I think it could still stand to be made easier for clients that don't have a technical background.
- A lot of my current and former clients complain about how the platform is limited from a customization standpoint. From personal experience I know that you can do just about whatever you want with it, but you have to pay a lot more than you might with more open platforms.
March 26, 2014
My Love Affair with Volusion
Score 10 out of 10
Vetted Review
Verified User
Volusion was used as our eCommerce solution for over 3 years. It allowed us to have a user friendly website with a client friendly backend that covers everything from B2B sales, Direct to Consumer sales, email marketing, client friendly WYSIWYG editors on all products and pages, simple and reliable payment processing, and more. The most rewarding part about Volusion is that they have almost everything you would need for standard eCommerce sales and makes it easy enough to present that almost anyone with a little training can maintain a multi-million dollar online store with hundreds or thousands of products. Huge bonuses were the inventory tracking, kitting options, and automatic emailing.
- Easy to Use. Non-technical employees can be simply trained. If you can use a social network, you can manage the backend of Volusion.
- All-In-One -- without any add-ons, Volusion is a turnkey solution for eCommerce. No programming knowledge is required, no modules are needed (unless you have very advanced needs), and it features everything from website text, products, email marketing, customer accounts, shipping calculations, and back-end payment and order processing.
- Allows for inventory tracking (such as Small, Medium, Large or Male/Female)
- Allows for kitting (creating product bundles, up-sells, add-ons, and more)
- Easy to customize -- with a little HTML knowledge, you can easily customize the free templates included in Volusion to create a personalized, dynamic web presence without the need for hiring expensive designers
- Provides a great experience for the customer. Everything from search results, product display, shopping carts, wishlists, and the actual order process are delivered in a professional manner that will keep your customer feeling confident about making their purchase.
- Easily integratable with Google Analytics with Sales Goal tracking -- this allows you to see where customers are coming from, what they are looking at, what they are purchasing, and when they are abandoning their carts.
- Volusion does not allow for digital downloads to be hosted off-site. This causes problems if you want to deliver any sort of file to your customer as you will have to cover the costs of bandwidth. Volusion offers very limited bandwidth, after you reach the max they will charge you per GB over. Selling music, video files, or software seem to be unreasonable unless you build your bandwidth costs into the cost of the product.
- Some parts of the volusion software are not editable by a typical user. If you need customization beyond the norm you will have to pay large amounts to "volusion partners" who are given extended access. Volusion partners are not always qualified (even though they have been 'certified by volusion') and can jeopardize the security of your website and your customer data so BEWARE.
- Some simple graphics are not customizable such as the UPS shipping logo -- due to licensing you are stuck with a low-grade GIF that will display with a fuzzy white border if your background color is anything but white.
- If you need to integrate with Quickbooks it is strongly suggested you invest in T-Hub as well (the offered solution has lots of holes and does not provide all information required to maintain proper books).
- Payment processing is only standard using Skipjack (which is not a very expansive interface) - using Authorize.net or other processing types requires additonal intergration and usually adds more steps to the order processing. Skipjack does not always return the correct responses so you will want to double check payments and refunds on a regular basis.
Score 6 out of 10
Vetted Review
Verified User
Volusion is used exclusively by me as our ecommerce solution. We run a few websites using Volusion as our shopping cart provider. We use nearly all of the Order Management, Product Management, Marketing, Design, and Reporting tools they provide.
- Features. Volusion has a ton of features that we've found with other ecommerce solutions, but never all of them. We're fairly reliant upon a few of the features that we can't find elsewhere.
- Price. There's no denying it's a very fair price point... given that you don't go over bandwidth limits (we always do).
- Live Chat. They provide me with a quick way to get a hold of them - which I make FULL use of.
- Feature implementation. While they have a ton of features, they're often released haphazardly in my opinion. Sometimes it seems like they don't have testers. Typically, I'm unable to use new features until about 6 months after they're released (and over a year after I asked for them) because it takes that long to get the quirks smoothed out well enough for us to use them. It seems that they often don't understand programs that they integrate with well enough to do a proper implementation.
- Timeliness of features. This can be taken with a grain of salt for many looking to compare. I'm a super-experienced user with many, many needs. We're often limited when it comes to Google (and other platform) beta programs, and even just early adoption because I have to wait for Volusion to catch up. What's tough is that I often NEED them to make a change in order for me to move forward, it's not my own limitation (but that's what you can expect when you use a third party software to run your site rather than your own team of developers).
- Customer service in regards to live chat. While I LOVE that they have live chat (I'm needy, I constantly need support) - the operators are rude 75% of the time. They come into the conversation assuming I have no idea what I'm talking about and have a 'customer's always wrong' attitude. I'm sure it's frustrating to deal with ecommerce customers who don't know the first thing about websites - but I'm not one of those and I deserve respect. Our conversations nearly always begin with "Clear your cache" and "I don't see the problem" from the operator and end in "Oh, you're right. Well I don't know." from them. I will say I've dealt with one or two who actually know what they're talking about. Live chat is useless when the operators know less about the software than I do.
- Slow to updates. They are often way behind when it comes to development and code. Example: They use jQuery v 1.4. We're up to 1.10 now and I'm experiencing issues for which the blame has been passed back on to me. I'm keeping up. They should be too. For me personally, the quality of development should come first. THEN worry about all of those features.
- New live editor. It's seen a lot of scrutiny, which you'll find easily by Googling. My problem is that I don't need a WYSIWYG. I write in html. You have to pass through the WYSIWYG to get to the html editor. This has caused my javascript to get executed, so once I get to the html editor, I have to re-write my script because it's now shown as the execution. That's poor development. They should have an option to disable.
- Inability to access pages in FTP. If you are someone who needs customization and writes in html, have fun. You can't actually access your product or category pages unless you do it through the content editors. You can absolutely access & edit your template and css files. But if you need a unique header in a product page - say a script to run, you'll have to put it in the template - adding overhead to ALL of your pages. The only workaround is hard-coding pages as "articles," which can make a mess of things.
Score 5 out of 10
Vetted Review
Verified User
A small department in our company used Volusion to provide a delivery grocery service. It was funded by a client of ours and he was trying to get this business off the ground.
- The storefront is easy to navigate
- Provides multiple templates
- Support was always available
- There were several aspects of the website we were not able to change and manage. Some code was hidden from us and Volusion said there was no way we could access it. This made it difficult to really customize the site the way we wanted.
- Some areas of the site (header in particular) were hard to make changes to with HTML. There was a lot of hidden code that interfered.
- Uploading multiple photos one at a time was waaaay too long of a process.
March 18, 2014
Volusion From A developers perspective
Score 4 out of 10
Vetted Review
Verified User
I support small eCommerce sites mainly managing their inventory. I have written many programs that call to the API to either update stock or manage orders.
- They have a very robust API to access many levels of the system.
- They allow small sites to get set up relatively easy.
- Their support is lacking when it comes to their API, even when the issues is clearly on their end.
- Updates can break API Calls
- Some aspects of the site are very limited